Orders and Returns
At Chef Revival, Customer service is a priority. We will accept the return of any un-embroidered, unused and non-altered item within 30 days of the original purchase date. A Return Authorization Number (RMA) is REQUIRED for all returns. Please call us at 800-352-2433 to receive a Return Authorization Number. This RMA number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as UPS or FedEx. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your name, address, contact number and order number on a printed sheet inside the box. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:
- Odors, including smoke
- Pet hair
- Stains or other markings
If your return items show signs or use or wear, you will be notified, the item will be returned to you, and no refund will be issued. Additional Notes:
- Returned items are subject to a 20% restocking fee; which will be waived if there is an exchange of sizes with a verified re-order.
- If you purchased your items from one of our trusted distributors, please contact them directly for your return.
- We are unable to accept returns directly if the items were purchased from a third party.